Refund policy

Last updated: September 13, 2026

We want you to enjoy Kolo. If something isn't right with your order, tell us and we'll sort it out.

This policy applies to orders placed at drinkkolo.com by customers buying for personal use. It sits alongside your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and does not affect them.

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Damaged, faulty or incorrect orders

If your cans arrive damaged, leaking, past their best before date, or the order is wrong or short, email hello@drinkkolo.com within 14 days of delivery. Include your order number and a photo of the problem, along with a photo of the outer box if it's damaged.

We'll offer you a full refund or a replacement, whichever you prefer. You won't need to pay anything to return damaged goods, and in most cases we won't ask you to send them back at all.

Orders that haven't arrived

We process and ship orders within 2 to 4 business days. If your order hasn't turned up within 10 business days of dispatch, email hello@drinkkolo.com with your order number and we'll chase the carrier or send a replacement.

Please note that we can only deliver to addresses in the United Kingdom.

How we refund you

Refunds go back to your original payment method within 14 days of us agreeing the refund with you.

Your bank may take a few working days after that to show the money in your account.

Wholesale and trade orders

Trade and wholesale orders are not covered by this policy. Business customers don't have the same statutory cancellation rights as consumers. Trade returns are handled under our trade terms, and you can reach us at hello@drinkkolo.com.

Getting in touch

Email: hello@drinkkolo.com

We aim to reply within two business days.