Terms of service
Last updated: 13 September 2026
1. Who we are
drinkkolo.com is operated by Takk House Limited, a company registered in England and Wales under company number 16695256. Our registered office is at 9 Park Street, London, SE1 9AB.
You can reach us at hello@drinkkolo.com. We aim to reply within two business days.
In these terms, "we", "us" and "our" mean Takk House Limited. "You" and "your" mean the person using the site or placing an order.
2. About these terms
These terms apply when you use drinkkolo.com and when you buy from us. By placing an order you accept them, so please read them before you buy.
They're written for customers buying as consumers, for personal use. If you're buying for a business, these terms don't apply to your order and our trade terms do instead. Get in touch at hello@drinkkolo.com for those.
Our Refund and Returns Policy, Shipping Policy and Privacy Policy form part of these terms.
3. Placing an order
When you place an order, here's what happens:
- You'll get an email confirming we've received it.
- We will email to confirm your order has been dispatched.
- If we can't fulfil your order, we'll let you know and refund any payment taken in full.
We may decline an order if the product is out of stock, if we've spotted an error in the price or description, if we can't get payment authorisation, or if we can't deliver to your address.
4. Our products
We make every effort to describe our products and show them accurately.
Kolo is a naturally fermented kvass. Please check the ingredients and allergen information on the can and on the product page before drinking, particularly if you have any food allergies or intolerances. Our kvass contains cereals containing gluten.
Store between 0°C and 25°C. Best served chilled. Best before dates are printed on each can.
5. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery is charged separately and shown at checkout before you pay.
We take payment at the point you place your order. Payments are handled by our payment provider, and we don't store your card details.
Prices can change, but changes won't affect orders we've already accepted. If we discover a pricing error before dispatch, we'll contact you to ask whether you want to continue at the correct price or cancel. We won't be obliged to supply at the incorrect price where the error was obvious and you could reasonably have spotted it.
6. Delivery
We deliver to addresses in the United Kingdom only.
Orders are processed and shipped within 2 to 4 business days. Orders placed after 1pm are processed the next business day. Full details are in our Shipping Policy.
Delivery estimates are estimates, not guarantees. Goods become your responsibility once they're delivered to the address you gave us. If nobody is there and the carrier leaves the parcel in a safe place or with a neighbour at your instruction, it's treated as delivered.
If your order hasn't arrived within 10 business days of dispatch, email us and we'll chase it or send a replacement.
7. Cancellations, returns and refunds
You have a legal right to cancel most online orders within 14 days of receiving them, and rights if goods are faulty or not as described. How that works in practice is set out in our Refund and Returns Policy.
Nothing in these terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8. Your account
If you create an account, keep your password confidential and don't share it. Tell us straight away if you think someone else has access to it. We can suspend or close an account if we reasonably believe these terms have been breached.
9. Using the site
You may use drinkkolo.com for browsing and ordering. You may not:
- use it in a way that breaks any law or regulation
- attempt to gain unauthorised access to the site or any server behind it
- introduce viruses or any other harmful material
- scrape, copy or republish site content for commercial purposes without our permission
We do our best to keep the site available, but we don't guarantee it will always be available or free of errors. We may suspend, withdraw or change any part of it without notice.
10. Intellectual property
The Kolo name, logo, packaging design, photography, illustrations and site content belong to us or our licensors and are protected by copyright and trade mark law. You may not use them without our written permission.
11. Reviews and anything you post
If you submit a review, photo or comment, you're confirming it's your own work and doesn't infringe anyone else's rights or break any law. You give us permission to use it in our marketing without payment. We may remove content that's offensive, misleading or otherwise inappropriate.
12. Privacy
We handle your personal data as set out in our Privacy Policy.
13. Our liability
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss or damage that isn't foreseeable.
We don't exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products, or under section 2(3) of the Consumer Protection Act 1987.
We supply our products for domestic and private use. If you use them for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
14. Things outside our control
We're not liable for delays or failures caused by events outside our reasonable control, including supplier or carrier failure, extreme weather, industrial action, or disruption to production or import. If such an event happens, we'll contact you as soon as we can, and you can cancel and receive a refund for anything paid for but not received.
15. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one on the site when you placed it. The date at the top shows when we last made changes.
16. Complaints
If something has gone wrong, email hello@drinkkolo.com and we'll do our best to put it right. If we can't resolve it between us, you can raise a complaint through an alternative dispute resolution provider.
17. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in your local courts as well as in the courts of England and Wales.
18. General
If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply. If we don't insist on you meeting an obligation, or delay in enforcing our rights, that doesn't mean we've given them up.
Only you and we have rights under this contract. Nobody else can enforce it.
Takk House Limited 9 Park Street, London, SE1 9AB hello@drinkkolo.com Company number 16695256